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We Specialize in Returns Management

The future-proof way to organize
and optimize returns.

We go far beyond simple reverse logistics and moving parcels from A to B. Here at staging, we’re all about end-to-end returns management. We take full ownership of the entire process – from the moment an item leaves your shoppers’ hands, to the point it arrives back to it’s final destination. Managing the entire ecosystem, we piece together a complex network of partners, processes and technology, to give you a truly global and scalable returns solution, via a single point of contact.

Principles of Returns Management

Returns management follows three core principles:

Data-driven

Real-time returns data is collected, helping you understand why items are being returned, where they come from, and what the average refund lead time is.

Ecosystem-oriented

Smart returns management tranforms a complex network of processes and partners into a unified ecosystem managed by a single point of contact- us!

End-to-end

Alignment across the entire returns process from the moment a return is initated until it reaches its final destination (e.g. back to stock, recycling facility, charity, or other).

Benefits of Returns Management

When you work with a returns management provider like staging, you’ll get a host of benefits.
  • Cost-efficient, fast returns with flexible capacity as you grow
  • If you expand to new regions or your return volumes increase, we can support your growth when it comes to returns.
  • Best-in-class seamless returns experience that boosts customer loyalty
  • Get access to all data throughout the returns process so you can make informed, data-driven decisions

We Facilitate Returns Around the Globe

We specialize in cross-border returns management. But what does this mean? Check out the example of a cross-border return below.

Online Return Initiation

The return is initiated via our online portal, giving the shopper choice of carrier options, and providing them with their return label.

First mile carrier delivers item

Once they’ve received the returned item, the first-mile carrier will deliver it to our local hub.

Consolidation at local hub

Items are consolidated at the local hub, where we can also conduct a number of value- added services.

Linehaul and customs clearance

Once consolidated, items are sent to their destination country in bulk – and we handle the customs clearance.

Returns arrive at their destination

The returns arrive at their destination as a consolidated shipment, and you receive advanced notice.

Making Returns More Sustainable

Proper returns management is the only way to truly understand the carbon footprint of your returns. With full visibility and tracking, we can help you understand, reduce and offset your carbon emissions.

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What Our Clients Say

"Clearly, the SDD Nordic model is fully consistent and relevant for customers like us. It's a way to provide a full network all over Europe with one single contact, which of course provides better service, optimization, and simplification."

Jerome Hilselberger

Regional Logistics Manager

"Not only have their streamlined logistics saved the company time and money, our customers love it! Customer service contacts from international shoppers has reduced by 20% since going live with SDD Nordic. Our customers are more confident in the returns process and happier with the service they receive."

New Era Caps

eCommerce Executive

"The implementation process has been simple and straightforward. We had an aggressive timeline so naturally with things like that you come across some challenges, but the SDD Nordic team were very reactive and very supportive of our somewhat demanding needs."

Wiggle/CRC

Group Delivery Manager

"SDD Nordic allows us to get stock back and on sale faster, it also affords a much improved customer experience with quicker refunds. Since going live SDD Nordic, we've seen a correlating increase in NPS score and drop in contacts in those markets where returns were previously an issue, so changing returns provider has been a great move for Seraphine."

Seraphine

CEO

"SDD Nordic expertise as market leaders has been invaluable in shaping our returns strategy. They've gone above and beyond as a returns logistics provider and have even redesigned our dispatch note and re-written our returns policy for us! We've now got a consistent returns proposition to roll- out in the new year which we're confident.

ME+EM

Operations Manager

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