We’re SDD Nordic, the leading omnichannel returns management specialist. Through a combination of global logistics, advanced returns technology, and sustainable thinking, we’re revolutionizing returns all over the world. We focus on making returns smart, scalable, and simple so that you can focus on growth while offering a sustainable, world-class returns experience to your consumers across the globe.












of customers would buy again after a positive return experience, making returns a great conversion driver.
consumer purchases will end in a return. Understanding returns is crucial to keep return volumes under control.
of shoppers check the return policy before clicking 'buy' - proving that returns are an important consideration pre- purchase too.
When it comes to returns management, there’s no such thing as one size fits all. That’s why we’ve made it easy for you to find the right solution.
We manage the entire returns ecosystem, so we’re able to provide a huge range of benefits.
"Clearly, the SDD Nordic model is fully consistent and relevant for customers like us. It's a way to provide a full network all over Europe with one single contact, which of course provides better service, optimization, and simplification."
"Not only have their streamlined logistics saved the company time and money, our customers love it! Customer service contacts from international shoppers has reduced by 20% since going live with SDD Nordic. Our customers are more confident in the returns process and happier with the service they receive."
"The implementation process has been simple and straightforward. We had an aggressive timeline so naturally with things like that you come across some challenges, but the SDD Nordic team were very reactive and very supportive of our somewhat demanding needs."
"SDD Nordic allows us to get stock back and on sale faster, it also affords a much improved customer experience with quicker refunds. Since going live SDD Nordic, we've seen a correlating increase in NPS score and drop in contacts in those markets where returns were previously an issue, so changing returns provider has been a great move for Seraphine."
"SDD Nordic expertise as market leaders has been invaluable in shaping our returns strategy. They've gone above and beyond as a returns logistics provider and have even redesigned our dispatch note and re-written our returns policy for us! We've now got a consistent returns proposition to roll- out in the new year which we're confident.
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